Landlord Liaison - Project Home

SLCS is currently seeking a full-time Landlord Liaison for Project Home. As a member of this interdisciplinary team, you will work closely with other team members to support youth, adults and families experiencing or at-risk of homelessness to find and maintain safe, appropriate and permanent housing.

In this role, you will work closely with private landlords and property management companies to support the landlord tenant relationship. As a landlord liaison, you will mediate tenant/landlord conflicts, inform and support the landlord and tenant regarding their rights/responsibilities, understand and be knowledgeable on the Residential Tenancy Act, help navigate in situations involving the Landlord and Tenant Board and mitigate tenant related risks. You will develop positive relationships with landlords, and help educate them about the diverse populations occupying their units to help reduce stigma and improve relationships. You will work collaboratively with team members to develop promotional materials and presentations to help educate and entice landlords and property managers to participate in helping to solve homelessness in our community. In collaboration with the rest of the team, you will be responsible for unit inspections at move-in/out, assessing cleaning/repairs required in all units, obtaining quotes for repairs, ensuring landlords received rent, mediating conflicts and working towards resolution in an effort to avoid returning participants to homelessness. This role also requires preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them. You will work with individuals from diverse populations using a trauma informed approach. Skills required for the position, include conflict resolution, negotiation, ability to problem solve, crisis management, social and relational skills, organizational skills, math skills and general knowledge of social services in the city.

You will be responsible for the safety and security of the individuals, co-workers and community during your employment. You will work collaboratively with other team members and community partners to complete administrative functions for the program. This position is split between office and community, and you will be expected to regularly travel within the London community.  This position would be working on a set schedule of Monday to Friday, between the hours of 8:30am – 7pm on a set 4 week rotation.

Required Qualifications:

• University Degree or 2 – 3-year College Diploma from an accredited institution or relevant work experience (eg. social services, real estate, property management, sales, marketing)
• Minimum of 2 years’ experience working with diverse populations, including those impacted by mental illness/addictions, systemic injustice, poverty, and homelessness
• Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy and the local housing market
• Standard First Aid /CPR with AED – Level C
• Valid G Class Driver’s License and access to reliable vehicle
• Proof of 2nd Shot of COVID-19 Vaccine Required
• Experience using HIFIS 4.0 considered an asset
• Candidates who are proficient in both official languages of Canada will be considered an asset

What we offer:

• 3 weeks paid vacation
• Employer RSP contributions
• Great Benefits at no cost to you
• Paid Personal days
• Yearly wage step progression
• Professional Development funds and ongoing growth opportunities
• A great team to work with

In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Check, which includes vulnerable sector screening as a condition of employment. We also adhere to the French Language Services Act. SLCS is also committed to promoting equity and diversity in our employment practices. As well, we are an equal opportunity employer, which is committed to an inclusive and barrier free workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA). Should an applicant require accommodation at any point during the recruitment process, please inform the recruitment contact and we will work with the applicant to meet the accommodation needs. SLCS is an equal opportunity employer, which is committed to an inclusive and barrier free workplace.

SLCS recognizes that a diverse workforce is imperative to realizing our vision and accomplishing our mission. As such, we strive to attract, develop, and retain highly talented employees from diverse backgrounds to meaningfully engage and support the individuals we serve. We strongly encourage members of African, Caribbean, Black and other racialized communities, members of First Nations, Inuit or Métis communities, members of 2SLGBTQIA+ communities, people living with disability/disabilities, people living with chronic illnesses, members of diverse faith communities, and people with diverse lived/living experiences (including, but not limited to: with substance use, addiction, sex work, and/or incarceration) to apply. We welcome and encourage you to introduce yourself, your story and your lived/living experiences to your level of comfort in your cover letter.