Program Manager - Cody Centre

St. Leonard’s Community Services, London & Region (SLCS) is seeking an experienced individual to join our leadership team in the role of Program Manager to lead the Federal Community Residential Facility program, Cody Centre. The role will work closely with our community partners and Residential Case Workers to transition clients from Federal Institutions to a Community Residential Facility, with further reintegration to independent living in the community.

Position Overview

Reporting to the Senior Director of Operations, this role would oversee day-to-day operations and service delivery of our Federal Community Residential Facility (Cody Centre). Your responsibilities would include:

• Supervising staff and supporting their professional development
• Managing program budgets and operations
• Ensuring health and safety for employees, clients, and visitors
• Developing and evaluating programs to support client transition from incarceration to community
• Collaborating with community partners to address systemic challenges and improve service delivery
• Program, funder, and statistical reporting
• Working as part of a collaborative Leadership Team on agency strategic priorities

You will be required to work “on-call” which entails being available to respond to urgent or emergency calls from agency staff across all programs after regular business hours (i.e. evenings, weekends, 24 hours per day / 7 days per week). This duty will be assigned as per an established schedule of approximately one rotation per 8 weeks.

Required Skills/Experience

Candidates must demonstrate:

• In-depth Knowledge: Criminal Justice System, risk-need-responsivity, harm reduction and housing first philosophies, restorative justice, trauma and violence-informed care.
• Leadership Skills: Strong ability to lead teams, communicate effectively, and handle complex situations, with tact and diplomacy, demonstrating superior judgement and problem-solving skills.
• Advanced Training: Preferred in mediation/conflict resolution.

Qualifications

• Post-secondary education in a related field (university degree preferred)
• At least 5 years of progressive experience in social services (e.g. justice/corrections, mental health, addictions, residential services and/or social justice program)
• Previous supervisory/leadership experience
• Proficiency in Microsoft Office, web applications, and virtual platforms; experience with client data management systems (e.g. EMHWare) is an asset
• French Language skills an asset
• Standard First Aid/CPR certification – Level C
• ASIST and CPI certification Preferred

Required Competencies:

Human Resources Management

• Foster a culture of safety, wellness and teamwork.
• Support employee performance through coaching, team-building, and performance management.

Program Delivery

• Lead, evaluate and improve programs to enhance client outcomes.
• Strong understanding of restorative justice, harm reduction philosophies, trauma and violence-informed care, housing first philosophies, and crisis intervention and prevention skills.
• Develop evidence-informed programs aligned with SLCS strategic goals.
• Ensure compliance with policies, funder and legislative requirements, and reporting standards.

Community and Relationship Building

• Build and enhance partnerships with community organizations, funders and stakeholders
• Advocate on behalf of SLCS’ programs and raise awareness of services

In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Check which includes a vulnerable sector screening, as a condition of employment. Additional Personal Security Clearance is required.

SLCS is committed to promoting equity and diversity in our employment practices. We are an equal opportunity employer and adhere to the French Language Services Act. SLCS is dedicated to fostering an inclusive barrier-free workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA).

We strongly encourage applications from members of equity-seeking groups, including but not limited to African, Caribbean, Black, First Nations, Inuit, Métis, 2SLGBTQIA+ communities, individuals with disabilities, and those with lived experience such as addiction, sex work, or incarceration. We encourage you to introduce yourself, your story and your lived/living experiences to your level of comfort.